How can we help?
Most questions are covered below. If you cannot find what you need, send a request and we will reply within one business day.
Common questions
Why is my database hibernating?+
Free databases hibernate after 1 hour of inactivity and wake on the next connection (typically 1-5 seconds). Paid plans hibernate after 6 hours, and the keep-alive add-on prevents hibernation entirely.
Read moreHow do I restore an archived database?+
Open the database in the /cloud dashboard and click Restore. This is the only way to bring an archived database back; archived databases reject connection attempts at the network level.
Why does Cloud use FerretDB instead of MongoDB?+
MongoDB's SSPL license restricts how managed providers can offer it. FerretDB implements the MongoDB wire protocol on top of PostgreSQL, so your existing drivers and queries work without changes. Apache 2.0 licensed.
Read moreCan I migrate from Cloudant, Atlas, or Turso?+
Yes. We have step-by-step migration guides on the blog covering Cloudant to CouchDB, MongoDB to FerretDB, and Redis to Valkey. The blog index has the full list.
Read moreWhere can I download the desktop app?+
Layerbase Desktop is free for personal use on macOS, Windows, and Linux. Get it from the desktop page.
Read moreHow does billing work? What's the difference between Free and Team?+
Free is no credit card required, hibernates after 1 hour, includes 8 free-tier engines. Team is a flat monthly fee plus optional add-ons for storage, always-on, and extra databases.
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